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Are You Proficient in Customer Care?
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Customer care skills are not just for retailers and customer service reps. According to leadership expert JoAnna Brandi, they are important to any leader in any organization - including education.
"Excellent customer care, which impacts how your staff members interact with each other as well as with parents and the community begins with a good example from the top," says Brandi.
With that in mind, she shares five questions to help you get a sense of your customer care proficiency:
1. Do you know what your leadership strengths are - and do you consistently leverage them?
2. Are you accessible to your teachers and administrative staff?
3. Are you and your staff on the same page regarding your district or school values?
4. Are your employees more focused on what is wrong in your building or district, or on what is going well?
5. Are you sure you are making it easy for your employees to be and do their best?
For tips on making improvements in these and other vital leadership skills, visit www.customercarecoach.com
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What Schools are Saying About SchoolAnnouncement.com
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"Not only is the system great, but the training and support team do a wonderfully thorough job. They are attentive to our needs and available to answer all our questions. It is nice to know that they are there when you need them." Paul Garcia, Saint Barnabas Episcopal School.
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School Pro Quick-Tips
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It is hard to believe that summer is almost over! I know my own children are enjoying every last minute of "freedom" and I hope you are, too.
This month's issue of School Pro Quick-Tips is full of leadership ideas and resources to refresh your perspective and put a few more useful tools in your administrative tool kit. Have ideas for upcoming issues? You are always welcome to send them my way!
All the best!
Tracy Duncan Parmly
tracyp@schoolannouncement.com
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About SchoolAnnouncement.com
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SchoolAnnouncement.com is an advanced, affordable communications tool used by schools nationwide for both emergencies and important everyday communications. From unexpected school closings to cancelled class trips and absence verifications, you can easily reach hundreds or even thousands of parents, grandparents, guardians and babysitters simply by making one phone call.
SchoolAnnouncement.com is a high-tech system that gives you hands-on access to high-touch messaging when it matters most.
SchoolAnnouncement.com: Providing the Ultimate
in Student Safety and Parental Assurance
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The Skinny on Online Tutoring
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The editors at eSchoolNews have compiled a list of articles from their archives that collectively build a case for helping students succeed using the help of online tutoring resources.
You can find the list at by clicking here
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Great Hires Start With Great Questions....
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...and we found "50 Great Questions For Teacher Interviews" Click here to view the article from EducationWorld.com
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Making it Easier to be Green
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Here is a great list of environmental-friendly ideas to peruse and to pass on to your teachers, who can put them into action with their students.
Click here to view these great ideas.
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Suggestions Please!
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Is there is a particular topic you'd like us to cover or perhaps a story you'd like to tell? Tips, comments and suggestions are welcome! Submit your ideas by clicking here!
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How to Get and Keep Busy Parents Involved
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The following is an excerpt from Family Involvement in Children's Education: Successful Local Approaches, An Idea Book, published by the Office of Educational Research and Improvement/U.S. Department of Education:
"Schools can be sensitive to time pressures facing parents by scheduling meetings at night (in neighborhoods where parents feel safe traveling to school at night) or before shifts to accommodate the schedules of working parents or on weekend mornings to address parents' safety concerns. Schools can also help parents by: (1) providing early notices of meetings and activities, allowing parents time to adjust their schedules; (2) establishing homework hotlines or voice mail systems so parents can stay in touch with their children's schoolwork without leaving their homes (Moles, 1996); (3) offering the same event more than once; and (4) providing information to parents who could not attend a meeting to keep them informed."
To read more from this publication, click here
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